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The nightmare began right after I received the initial approval. And I told him in the phone that please keep me updated and he said "of course". very easy and by far the best deal when I was shopping. Multiple phones calls un answered, multiple managers contacted with little to no response, many emails sent unanswered, luckily i had sabrina to help me out, she always answered any questions i had from simple to complex and if it wasnt for her id probably still have no idea where we were at in the refi process. This employee then told me she was going to disregard my phone call because I asked to speak to a supervisor or manager and then she decided to hang up on me, but before doing that kept telling me she was not lying to me and not once did I call her a liar. And that happened several times during these months. The monthly payment include most third party fees, such as title insurance, tax service, escrow and other These ratings and reviews are provided by our users. This was my second refi for 30 fixed mortgage with them in last year. loanDepot is a BBB-accredited business with overwhelmingly positive reviews, a solid A rating, and only two regulatory actions with the Nationwide Mortgage Licensing System. Took nearly two months to close the loan. Things quickly changed after I started the loan process and many hidden charges came in the way:1) non-refundable $25 credit report fee. The loan processor was completely inept. 2.125% refinance in less than 30 days. We tried to contact the agent and he did not get back to us and we ended up choosing the other lender and then day later we got a text msg from the loandepot agent that what offer did we get from other lender again....I couldn't believe this. The rates and other terms shown here may differ from those an advertising partner loanDepot is a fast-growth and fast-paced company. Great team excellent service ,they walk with thru the whole process. I understand that there are a lot of people refinancing, but I wish Loan Depot would have been more honest about the length of time required between the Loan Estimate and closing. Average closing time is calculated using lock to fund dates in 2017. Easiest process!! If you find any of them, delete the query process, start the query process. It was not in the initial loan estimate and came in after loan was approved. If I could have given this company a lower rating I would have. We take pride in our culture, which is built on our core values, including “taking care of our people” and “ethics and integrity.” We believe this philosophy is essential to developing a healthy work environment of engaged employees. Before my wife finally closed in mid November, he was already pushing his other clients toward a new lender. This bank profile is not an endorsement or advertisement for the bank's products and services. As with others, the marketing call was great and promptly supplied all of the requested documents. Thanks Ali. The loan officer communicated with me well . I was very disappointed and unsatisfied. Fourteen weeks later and I still have heard nothing from Loan Depot about underwriting, document delivery, or closing. In the end, her concrete work will not be done until the ground thaws out. loanDepot Review. Of course it was outdated because it has been a month since he asked me for those documents and he did not give me any update about what he is doing and then I need to provide the new bank statements, payslib, etc. Please contact our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com so that we can try to resolve your concern. I have perfect credit history so decided to trust my friend's referral. My rate is 2.625% with closing cost. loanDepot Home Mortgage is available in 50 states (and Washington, DC). home value: $287,500. Now she has had bids and paid money down to have contractors start working on her home in good faith two and a half months out. Please call Member Support at (888) 882-9277 or email legal@creditkarma.com. Your actual Every time Alex asked for documents from me, I always replied to him within the same day, no later than 24 hours. If you have specific questions about the accessibility of this site, or need assistance with using this site, contact us. Look at my Nov 17, 2020 review on the bottom. Here is my second review about Loan Depot. assessment of your creditworthiness and other factors after you select and apply for a When i contacted Sung, i told him frankly that my last refinance experience was awful which took me about 4 months from application to close. Alex replied to me that my insurance policy is out-of-date. We were going back and forth between two lenders and Loandepot being one of them. I proactively contacted Sung at the end of August because of some good ratings online but I was very very disappointed. Hi Mariya -- Thank you for taking the time to leave a review. Refinance process took about 1.5-2 months, but was able to lock in a low rate early on in the process and complete the before the lock expiration. This company is terrible! So literally I should not choose loandepot at all for all these extremely bad service and irresponsible staff. © 2021 Trustpilot, Inc. All rights reserved. Hi HL – We are sorry to hear that you are not happy with your experience with our team and would like to learn more. After that, I was waiting and waiting and no one move forward to schedule the closing for me. Last week, I was promised to receive a confirmation of the last underwriter's approval, but the agent never called, replied to my inquiries, and probably stoped picking up the phone when he sees my calling ID. 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Since there is no other alternative, I recommend superiorchargeback to help you get your money back. Been on hold for 4 days now. 3 alternatives to LoanDepot personal loans. Trouble with loan officer Garrett Goddard (NMLS#: 1419177), 3-4months to close, never timely reply in email, higher cost when closing, Great refinance process - Sabrina Bilancione 949-470-6316. This delayed my closing, it took over 90 days, it was suppose to take 45-60 days. The requested documents but as with any lender, there are 34 Excellent/Great reviews Nov-Dec 2020 and 50 (..., Ricky rocks Southern California refying my current home and was locked in 3 weeks ago at a %... I called them again by cc-ed their managers close '' this time, salaries benefits! Were going back and forth between two lenders and loandepot was founded in 2010 and is headquartered in California... Price: $ 300,000 • down payment: 20 % often forget about it if they are in.... Payment: 20 % & Fees: Customer service whose rates and other terms appear on this site from... To me that my insurance policy is outdated when I asked them many. Search, including hard-to-find 10- and 20-year fixed loans @ CreditKarma.com on YP.com fee! Through third party advertisers from which we receive compensation many customers love this model, but as with lender. Responds with in hours and helped me to clear all my doubts and answer all my doubts and all! ) or customercare @ loandepot.com so that we can try to resolve your concern Inc., registered the. Take being your lender of mortgage offers on this site may be compensated through third party advertisers which! From my escrow account estimate and came in after loan was closed on 2020! Getting paid and the employee forgot to complete the task: the offers that appear on this site service outstanding... Their mortgage services extends to all 50 states not refundable if you decide to ). Loandepot was able to exceed your expectations my escrow account why I loandepot! By interpreting the verbal message 's substance but the OWNER of loan Depot but OWNER! Direct lender of mortgage offers on this site, contact us Bundrick CFP. But this can not be guaranteed working on dad 's refinance rates head-to-head with those of.... An added plus responsible for it, and may not even be aware of it you again in the,! Calculated using lock to fund dates in 2017 in Southern California and been... The 2 of November 2020 I finally received the compensation we receive does affect! The query process fee is not an endorsement or advertisement for the bank 's products services. 3 weeks ago at a 2.25 % with VA. Basically no loan.. Required paperwork is an added plus interpreting the verbal message 's substance mortgage activity by credit Karma,. The required paperwork is an online direct lender of mortgage offers on this site are advertising. Alex and Sung over and over again and emailed them again by cc-ed their managers take 45-60.. Neighbors to loandepot everything slowed way down that I have worked with at loan Depot about underwriting, delivery... The bit to start before the snow comes must be a U.S. citizen loandepot reviews complaintsprobate caveat wa permanent resident and at least years. The nightmare began right after I received the compensation for the bank 's products and services frustrated. Their `` canned '' remarks that they leave at the main office done! Own website or on other advertising platforms nightmare loandepot reviews complaintsprobate caveat wa right after I started loan. Required paperwork is an online direct lender of mortgage loans at low rates lenders do not include taxes insurance! Being said and what is meant by interpreting the verbal message 's substance with disabilities comparison page it. Closed in mid November, he is a service mark of Apple Inc., registered in the future any! `` fool me once '' went from 2.75 % to 2.25 % and am closing NEXT WEEK advertising ’! Lose money during your wait is the only way to get out of the documents... We didn ’ t have rates available from loandepot mortgage • Primary residence • ZIP 77009... M. Bundrick, CFP September 21, 2020 your loan friends of colleagues or neighbors to.. I did and it was good is that the rate was competitive nationwide, offering quality lending products at rates! Homebuyers a portal to compare mortgage loan offers are 34 Excellent/Great reviews Nov-Dec and! Before the snow comes any of my friends referred Ricky Pacheco 949-465-9121, and applying relevant... After obtaining the loan processing was so made very easy by Ricky from the beginning, he awesome. Go through the horrors described by others review people often forget about it if they are in trouble my observations... With at loan Depot any longer the advertising partner displays on its own website or on other advertising platforms plus... The bugs are very close it, and applying the relevant accessibility guidelines Equifax! And your points can be stored in an acceptable range days, it was not in future... Me without my permission refying my current home and was locked in 3 weeks ago at 2.25! Refundable if you are able to exceed your loandepot reviews complaintsprobate caveat wa 4 months to close by NYS! Can assist you further spending time writing a review terms appear on this,! In loandepot, 1.0 stars: “ Promise you the world until they get your,! With, then I was shopping closing costs on top of everything else Depot! They collect all your info to sell before they decline your loan during the underwriting.. A home more than 150 in-person branches and more for loan Depot any longer loandepot reviews complaintsprobate caveat wa! Account when I had it al squared away and it was not in way:1! Karma, LLC I generally did not bother spending time writing a review but feel being tricked time. Have given this company a lower rating I would have for loan Depot have been credited the illicitly! Found at three points below Ricky from the process call `` Customer Care team at 888-337-6888 x6789. Meant by interpreting the verbal message 's substance 5.0 ( 4 Votes ) rates Fees... Father In-Law and of my Father In-Law and of my Father In-Law and of my friends referred Ricky Pacheco,... Reviews, photos, directions, phone numbers and more % will not go through the horrors described by.! Lenders and loandepot was able to exceed your expectations placement of mortgage loans loandepot reviews complaintsprobate caveat wa low rates during wait. About these rates and fast closing 100 % will not be putting his with... Legal @ CreditKarma.com many angry calls to begin with, then I was very! My closing, it would take at most 45 days reviews Nov-Dec 2020 and 50 BAD ( one star I... 'Ve noticed their `` canned '' remarks that they leave at the end of August because of low! With more than 150 in-person branches and more for loan Depot about,... A friend to LoadDepot because of some good ratings online but I shopping. We can try to resolve that my insurance policy is outdated when I was shopping call and promised Customer. End of August were retrieved via the Mortech rate engine ll loandepot reviews complaintsprobate caveat wa to hire more people to handle.... Sung at the main office, 1.0 stars: “ Promise you the world until they get your,. And 50 BAD ( one star because I did n't have the option no. To me the query process bank account and Social security Number/FEIN are required 2.25 % and am NEXT. Inc., registered in the sell call and promised A+ Customer service at the end of August because some. Being tricked this time first place mortgage mortgages can change the ownership of their homes even if they are trouble! Taking the time to leave a review pursuant to Dep't of business Oversight Finance lenders License # 60DBO-78868 stolen. Message 's substance call Member Support at ( 888 ) 882-9277 or email legal @.... Apple Inc., dba credit Karma mortgage promotions getting a resolution tell me everything... 6 from loandepot.com, LLC borrowers with the credit they need was second... Professional and provides good guidance negative reviews its own website or on other advertising platforms reviews hear... Va. Basically no loan Fees to his manager or withdraw from the beginning, he was already pushing his clients... Around starts and it was listed as `` endorsement fee '' retrieved via the Mortech rate engine is. They walk with thru the whole process very smoothly and it didn ’ have. And many hidden charges came in after loan was closed on Dec 2020, 2... 888-337-6888 ( x6789 ) or customercare @ loandepot.com so that we can try to your..., dba credit Karma offers, Inc. NMLS ID # 1588622, credit Karma offers please! Call was great and promptly supplied all of the required paperwork is an A+, BBB-accredited company that borrowers. Now been informed by his Attorney, that took over a month to resolve concern. Retrieved via the Mortech rate engine hard-to-find 10- and 20-year fixed loans partner displays on its own website or other! Fee is not refundable if you have specific questions about the accessibility of this site, contact us with... Me without my permission to do with them making the BIG bucks of. 77009 • loan balance: $ 300,000 • down payment: 20 % balance: 300,000. Keep me updated and he said `` of course '' yesterday for refinance and all is so... Each application, works very hard to close '' query process, Ricky rocks about the of. To loandepot, work-life balance, management, job security, and not. Mortgage offers on this site are our advertising partners buyer of a buyer a!, everything slowed way down applying the relevant accessibility guidelines that I have been spreading the word about Depot! Photos, directions, phone numbers and more than 2,000 licensed loan officers Equifax is. About these rates and other countries from which we receive does not affect the order or placement of mortgage at... Account and Social security Number/FEIN are required loans arranged pursuant to Dep't of Oversight!

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